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Effective Date: August 5, 2026
Thank you for getting in touch with Xavitlo. Whether you are picking out a piece for a new season, checking a fabric or fit, or need assistance with an order, delivery, or return, our support team is ready to help. We know that getting dressed comes with its own timing, so we give every message careful and prompt attention.
Details That Help Us Help You
To help us understand your request and reply quickly, please share as much of the following as you can:
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Your order number, if you have it;
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The email address linked to the purchase;
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The name or web link of the garment concerned;
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A clear description of what you need; and
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Photos or a brief video if an item arrived damaged, defective, wrong, or missing pieces.
For a damaged, defective, incorrect, or incomplete delivery, please include clear images of the item, the problem, the shipping label, and the outer packaging where relevant. These details help us assess the issue properly and offer a suitable resolution.
Ways to Get in Touch
Customer Service Email:
service@xavitlo.com
Store Website:
xavitlo.com
Our team checks messages during business days and responds as soon as reasonably practicable. We might not reply instantly, but every request receives careful attention.
For an order with a deadline, please state the deadline clearly in your message and include your order number. If you need something by a specific date, let us know that date from the start so we can give timing guidance before any commitment is made.
Please avoid sending repeated messages about the same matter, as duplicates can make a request harder to follow.
Changes and Cancellations
If you need to correct a shipping address, swap a garment or size, adjust a personalization, or ask to cancel an order, please contact us promptly.
We will make reasonable efforts to accommodate your request. However, once an order has moved into processing, production, or dispatch, we cannot promise that it can be changed or canceled.
Customized, personalized, and made-to-order items may go into production shortly after confirmation, so the window to make a change can be brief.
Returns and Item Concerns
Please get in touch before returning anything.
The right return destination can differ based on the item, the order, and where you live. Once your return request is reviewed and approved, we will email you the relevant return address and clear instructions.
Never ship an item to our registered office or to the address on the original parcel unless our support team expressly tells you to do so.
Unauthorized returns, or those sent to the wrong address, may be refused, delayed, lost, or sent back to you. Please see our Returns and Cancellation Policy for full eligibility rules and refund steps.
If something arrives damaged, defective, wrong, or missing pieces, we will review what you send and offer a suitable solution. Depending on the situation and available stock, this could mean sending a missing piece, providing a replacement, arranging an exchange, or refunding the affected item.
Company Information
Brand:
Xavitlo
Website:
xavitlo.com
Store Operator:
Qingdao Ruimeng Beier Clothing Co., Ltd.
Legal Entity:
Qingdao Ruimeng Beier Clothing Co., Ltd.
Registered Address:
No. 91 Jiujiang Road, Wangcheng Subdistrict Office, Laixi City, Qingdao City, Shandong Province
Return requests should not be sent to the registered address without prior approval from our team. Please contact us before shipping anything so we can provide the current return warehouse address. We aim to respond promptly. Customer Service Hours: Monday to Friday, 9:30 AM–12:00 PM and 2:00 PM–6:30 PM (U.S. Central Time, CST/CDT).
Current return warehouse address:
Warehouse: Menlo Worldwide Logistics – Suite 209
801 Swan Drive
Smyrna, TN 37167
United States
Unified Social Credit Code:
91370285MAKCR4CY72
Customer Service Email:
service@xavitlo.com
Xavitlo is operated by Qingdao Ruimeng Beier Clothing Co., Ltd., which oversees xavitlo.com, order processing, customer service, and related ecommerce operations.